Jackpot City AUHow Jackpot City Loyalty Points Work
Loyalty points are programme units governed by the current account terms, not cash sitting in the withdrawal balance. Record how qualifying play converts into points, what each redemption produces and whether tier or expiry rules affect the available value.
Open Jackpot City rewardsOpen the account rules
Use the authenticated rewards page and save the programme version, eligible games or wagers, earning rate, tier multiplier and exclusions. A third-party points table may not reflect the player's current region or account.
Reconcile points earned
Choose a short dated period and compare qualifying activity with points credited. Keep bonus points, tier accelerators and manual adjustments in separate rows so a missing base credit is visible.
Calculate redemption value
Read the available redemption choices and conversion rate before confirming. Determine whether the result is cash, bonus credit, spins or another restricted reward, then read any wagering or expiry condition attached to it.
Close the points ledger
Save the balance before and after redemption plus the resulting wallet entry. For a mismatch, provide the activity dates, expected calculation and reward transaction ID rather than sharing login credentials.
Frequently asked questions
Are loyalty points withdrawable cash?
Not automatically. The redemption option and its current terms determine what the points become.
Why might two players earn at different rates?
Tier, region, eligible activity and promotions can change the rate shown in each account.
What should be saved after redemption?
Keep the points deduction, reward transaction and any attached wagering or expiry terms.
Last reviewed: 6 August 2026